Capital markets regulator SEBI has asked stock exchanges to put in place standard operating procedures (SOPs) for resolution mechanism for disputes between a listed company and its shareholders by June 01, 2022. SOP for operationalizing the resolution of all disputes pertaining to or emanating from investor services such as transfer/transmission of shares, demat/remat, issue of duplicate shares, transposition of holders, etc. and investor entitlements like corporate benefits, dividend, bonus shares, rights entitlements, credit of securities in public issue, interest /coupon payments on securities, etc.
Registrar and Share Transfer Agents (RTAs) concerned with above mentioned disputes shall continue to be subjected to the stock exchange arbitration mechanism, if they are offering services on behalf of listed companies.
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